Terms of Hire

By making a booking with Bike Box Hire Aus ("we", "us", "our"), you acknowledge that you have read and agree to these Terms of Hire.

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to hire a bike box from us.

2. The Service

Bike Box Hire Aus provides bike box hire through hub locations in Australia. A hub may be an independent local bike shop that stores and maintains boxes on our behalf.

3. Bookings

All bookings are subject to availability. The minimum hire period is 7 days. Bookings are confirmed upon successful payment. You will receive a confirmation email with your booking details and a QR code for collection.

Your booking is a personal agreement between you and Bike Box Hire Aus. You may not sublet, transfer, or assign your booking to any third party.

4. Pricing and Payment

ShokBox Pro boxes are charged at $20 per day. Where a hub offers another type of box, its daily rate is shown on the hub's page before you book. The packing service is $160.00. All prices are in Australian dollars.

Full payment is required at the time of booking. Payment is processed securely through Stripe.

5. Collection and Return

Boxes must be collected from and returned to the same hub location. Collection and return must take place during the hub's published opening hours and on days the hub is open. You must present your booking QR code at collection.

If you fail to collect on the agreed date, no refund will be issued and the box may not be available for later collection.

6. Your Responsibilities

You are responsible for the bike box during the entire hire period. You must:

• Return the box in the same condition as collected, allowing for reasonable wear and tear
• Not modify, damage, or alter the box in any way
• Use the box solely for transporting or storing bicycles
• Ensure your bicycle fits securely inside the box
• Follow all provided instructions regarding use, handling, and storage

7. The Bicycle & E-Bikes

You are responsible for ensuring your bicycle is suitable for the box type you book and fits safely inside. Please clean your bike before packing and remove loose accessories, cycle computers, lights, and valuables not required for transit.

We do not accept electric bikes, or any bicycle fitted with a lithium-ion or other battery, in our bike boxes. Such batteries are subject to strict carrier, airline, and courier regulations. You must not place an e-bike or any battery inside a box. If you do, we may refuse or end the booking without refund, and you will be liable for any resulting loss, damage, or penalty.

8. Extending Your Hire

You can extend your booking through your online account, subject to availability of your specific box. Extensions are charged at the same daily rate. If you need more time, please contact us or extend through the website as early as possible.

9. Late Returns

Boxes must be returned by the agreed return date. Late returns will incur a charge of $20 per day. Late returns may affect other customers' bookings. Please contact us immediately if you anticipate a late return.

10. Cancellation Policy

Cancellations made 14 days or more before the collection date will receive a full refund. Cancellations made fewer than 14 days before the collection date are non-refundable. No refunds are issued after the rental period has begun.

Add-on services (such as packing, rebuild and delivery) are refunded in full if you cancel before your collection date, even where the box hire itself is non-refundable.

Cancellations can be made through your online account. Refunds are processed automatically to your original payment method and may take 5–10 business days to appear.

This policy applies when you choose to cancel. It does not limit your rights under the Australian Consumer Law if there is a problem with the box or with our service (see section 14).

11. Damage and Loss

Normal wear and tear from standard use is expected and acceptable. If the box is returned with significant damage, we may charge a damage fee. If the box is lost, stolen, or not returned, you will be liable for the full replacement cost of the box.

You agree to indemnify and hold Bike Box Hire Aus harmless from any liability, claims, damages, or expenses arising from your use or misuse of the bike box.

12. Packing Service

If you have booked our packing service, the hub will pack your bike into the box. You must arrange a time with the hub to bring your bike in on or before your collection date. Subject to your rights under the Australian Consumer Law (see section 14), neither we nor the elected hub are liable for any damage to your bike during packing, transit, or unpacking.

13. Insurance & Declared Value

Hire of a bike box does not include insurance for your bicycle. You remain responsible for your own bike at all times, and we strongly recommend you arrange your own insurance covering your bicycle against loss and damage in transit and storage.

14. Liability

Under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the boxes we hire and the services we provide come with guarantees that cannot be excluded. Nothing in these Terms excludes, restricts or modifies those guarantees, or any other right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

Subject to the paragraph above: our liability is limited to the hire cost paid, except in cases of gross negligence or wilful misconduct. We are not liable for any damage to your bike, personal belongings, or any consequential losses arising from the use of our service. Where your bike is packed by one of our hubs as part of our packing service, neither the hub nor Bike Box Hire Aus accepts any liability for any damage to your bike, its components, or any consequential losses, however caused. You are responsible for ensuring your bike is adequately insured for travel.

15. Force Majeure

We are not responsible for any failure or delay in fulfilling our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, pandemics, or other external circumstances.

16. Modifications to Terms

We may update these Terms from time to time. Updated terms apply to all bookings made after the posting date. We encourage you to review these terms periodically.

17. Governing Law

These Terms are governed by Australian law. We encourage you to contact us first at hello@bikeboxhire.com.au so we can try to resolve any issue amicably.

18. Contact

For any questions or concerns, please contact us:

• Email: hello@bikeboxhire.com.au
• Phone: +61 421 021 532

19. Company Details

We trade as Bike Box Hire Aus. We are the Australian sister business of Bike Box Hire UK.